Maintenance and technical support for StatXact® and LogXact® are provided to those holding a current maintenance and support contract with Cytel. This applies to both single-user and network licenses.

Purchasing maintenance and technical support (they are bundled and not sold separately), entitles you to:

• Free unlimited phone and/or email technical support on installation, troubleshooting and software operation
• Free phone and/or email responses to your technical questions concerning the statistical procedures in StatXact and LogXact
• Free upgrades including product updates, bug fixes and service releases

Note: If you previously purchased StatXact and/or LogXact but are not currently covered by a maintenance and technical support agreement, the software should continue to run but you will not be entitled to new upgrades or technical support. Latest versions are sold only at the standard, current price.

Click for Software Pricing

How to Get Technical Support & Maintenance

StatXact® or LogXact® If you have a current support and maintenance contract with Cytel, email your question to support@cytel.com or call 617-661-2011. We will need the name of the person or organization that is the registered owner of the software.	Don't have a current support and maintenance contract? Please contact: sales@cytel.com or call +1.617.661.2011
StatXact® PROCs and LogXact® PROCs Registered users receive free maintenance and support through their current licensing agreements. Contact support@cytel.com or call +1.617.661.2011 for technical support.	Egret® and ToxTools® registered users can contact: support@cytel.com or call +1.617.661.2011 for technical support at no charge

Change in Daylight Savings Time

A required announcement to Cytel Inc. software products users:

Cytel software (StatXact®, StatXact® PROCs, LogXact®, LogXact® PROCs, East®, Egret®, ToxTools®, and Egret®) do not use any date/time variable or date/time related information. So the forthcoming change in daylight savings time, as stipulated in the Energy Policy Act of 2005, will NOT have any effect in operating the above software products.

Excerpt from Energy Policy Act of 2005

SEC. 110. DAYLIGHT SAVINGS

(a) AMENDMENT-Section 3(a) of the Uniform Time Act of 1966 (15 U.S.C. 260a(a)) is amended— (1) by striking "first Sunday of April" and inserting "second Sunday of March"; and (2) by striking "last Sunday of October" and inserting "first Sunday of November"

(b) EFFECTIVE DATE (a) shall take effect 1 year after the date of enactment of this Act or March 1, 2007, whichever comes first.

(c) REPORT TO CONGRESS - Not later than 9 months after the effective date stated in subsection (b), the Secretary shall report to Congress on the impact of this section on energy consumption in the RIGHT TO REVERT. Congress retains the right to revert the Daylight Saving Time back to the 2005 time schedules once the Department study is complete.